You said, we did
"You said, we did" is where we publish your comments and what we have done about them. This helps us to make our Local Offer better and contain the information that you want.
2024
You said: “It is too hard to navigate.” – Hounslow Parent Carer Forum coffee morning
We did: We have moved our Local Offer to a new website platform, which has features that make it easier to find the information you are looking for. Our web design team are working hard to improve the user experience for someone visiting our website. You can use the search bar at the top of the page to look for the information you need.
You said: “The information on the website is too difficult to read.” – Rhythm and Rhyme session at Lampton Family Hub
We did: We have re-written our content to make the language as simple as possible, making it easier for users to understand the information on our website.
You said: “We would love more information on courses for parents.” – Rhythm and Rhyme session at Lampton Family Hub
We did: We have introduced a parents and carers section which provides information about parenting courses in the borough and will be updated regularly. From there, you can access our Courses and workshops for parents and carers.
You said: “There is no translation tool for those with English as a second language.” – Hounslow Parent Carer Forum coffee morning
We did: The new website platform offers a translation tool. This means you can translate any page on our website into your preferred language. You can select your preferred language at the top of any page on the site.
You said: “We want a page for young people with information on how to get a job, manage money, get a house, stay healthy and things to do.” – Focus groups with young people, December 2024
We did: We created a page on our new website for young people with targeted advice on their issues and links to other helpful websites. You can get to this from our homepage or by clicking on this link: For children or young people with SEND
You said: “We want a page for parents and carers with information on family activities, parenting courses and schools.” – Focus groups with parents and carers, December 2024
We did: We created a page on our new website for parents and carers with targeted advice and links to other helpful websites where you can get support. You can get to this from our homepage or by clicking on this link: For parents and carers of children with SEND
