Travel schemes and passes

You may be eligible for free and discounted travel on buses, trams and other transport services.

You can learn more on the TfL website:

• 11-15 Zip Oyster photocards
• 16+ Zip Oyster photocards
• 18+ Student Oyster photocards

You can plan an accessible journey on TfL's Plan a journey page 

TfL offers a range of accessible guides to help you plan and make journeys. These guides are available in a variety of formats such as:

• audio maps
• large print maps and guides

You can download or complete an online order free of charge. 

You can book assistance in advance on the London Overground and Elizabeth line if you need help travelling. Bookings must be made two hours in advance. 

You can book Passenger Assistance by: 

• calling their helpline on 0343 222 2000
• booking online using the Passenger Assistance booking form
• using the Passenger Assistance app from the Apple App store or Google Play Store

TfL staff are also trained to offer assistance and support if needed. You can carry TfL’s printable travel support card to help you to communicate when you need assistance or information when travelling. 

This is a free mentoring service that supports people with mobility issues or a disability to travel independently on public transport in and around London. 

You can find out more information or book an appointment by: 

• phone: 020 3054 4361 
• email: travelmentor@tfl.gov.uk  

You can learn more about the TfL travel mentoring scheme on the TfL website.

This pass is for people aged five to 60 years who have disabilities and wish to travel free on:

• London buses
• London Underground trains
• London Overground trains, which includes some National Rail services 

You can learn more about the eligibility criteria and making an application on the London Councils website.

This card gives a discount, for people with disabilities and the person they are travelling with, on the National Rail network. 

You can learn more on information on the Disabled Persons Railcard website.

You can also find out which stations have accessible facilities. 

A Blue Badge allows disabled people to park closer to their destination. They are issued to people, not vehicles, so you can use them in any vehicle you travel in.  

You can learn more about the Blue Badge scheme on the main Hounslow Council website.

Our travel training service offers travel training for people aged 16+ with either:

• a learning or physical disability
• autism
• a mental health difficulty
• sensory impairments
• a long-term health condition

You can learn more information about our travel training service on the CarePlace website or by contacting our Community Provisions team:

• email: community.provisions@hounslow.gov.uk

This fund can help towards education-related travel costs if you are aged 16 to 19. 

You can find out more about the 16 to 19 Bursary Fund on the Grants webpage.

This scheme helps provide people with safe, reliable and affordable cars. 

You can learn more about the scheme on the Motability website.

You may be eligible to apply for a vehicle tax exemption if you get: 

• a higher rate mobility component of Disability Living Allowance (DLA)  
• an enhanced rate mobility component of Personal Independence Payment (PIP)

You can find out more about vehicle tax exemption on the GOV.UK website.

London Dial-a-Ride is a door-to-door transport service for disabled people.

It is for people who are unable (or almost unable) to use public transport services including buses, trams and trains, some or all the time. 

You can learn more about Dial-a-Ride on the TfL website.

Taxicard is a subsidised service that offers taxis and private hire vehicles for people who find it difficult to access public transport because of a long term disability. 

You can learn more about Taxicard on the main Hounslow Council website.