When you owe us money in in unpaid rent we call it rent arrears.
You may get into rent arrears because of:
- late payments
- missed payments
- part payments
- late return of keys
- non-payment of Housing Benefit or Universal Credit
If you’re on a low income, you may be entitled to Housing Benefit, Universal Credit or a Discretionary Housing Payment to help you with your rent payments.
See also: Money and debt advice
You should contact us if:
- you’ve received a letter about your rent arrears
- you’ve received a Notice of Seeking Possession, Notice to Quit or Notice to Terminate
- we’ve started either legal proceedings or eviction action
Contact us by:
- completing an online enquiry form
- email: customerservicecentre@hounslow.gov.uk
- phone: 0208 583 4000
- talking to your housing officer: