| Proportion of homes for which all required gas safety checks have been carried out. |
99.9% |
Access issues with a small number of properties. |
| Proportion of homes for which all required fire risk assessments have been carried out. |
100% |
Fully compliant. |
| Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out. |
100% |
Fully compliant. |
| Proportion of homes for which all required legionella risk assessments have been carried out. |
100% |
Fully compliant. |
| Proportion of homes for which all required communal passenger lift safety checks have been carried out. |
97.5% |
Certification issues with a small number of lifts, but all checked by engineers and assured safe. |
| Number of anti-social behaviour cases opened per 1,000 homes. |
27.8 out of 1,000 |
Benchmarking/context to be confirmed. |
| Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes. |
1.1 out of 1,000 |
Benchmarking/context to be confirmed. |
| Proportion of homes that do not meet the Decent Homes Standard. |
8.6% |
Access issues with scheduled fixture replacements at a number of properties. |
| Proportion of non-emergency responsive repairs completed within the landlord’s target timescale. |
72% |
Benchmarking/context to be confirmed. |
| Proportion of emergency responsive repairs completed within the landlord’s target timescale. |
99.7% |
Benchmarking/context to be confirmed. |
| Number of stage one complaints received per 1,000 homes. |
37.5 out of 1,000 |
Benchmarking/context to be confirmed. |
| Number of stage two complaints received per 1,000 homes. |
8.4 out of 1,000 |
Benchmarking/context to be confirmed. |
| Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales. |
84.1% |
Benchmarking/context to be confirmed. |
| Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales. |
73% |
Benchmarking/context to be confirmed. |
| Proportion of respondents who report that they are satisfied with the overall service from their landlord. |
66.5% |
Benchmarking/context to be confirmed. |
| Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service. |
69.8% |
Benchmarking/context to be confirmed. |
| Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair. |
70.7% |
Benchmarking/context to be confirmed. |
| Proportion of respondents who report that they are satisfied that their home is well maintained. |
65.5% |
Benchmarking/context to be confirmed. |
| Proportion of respondents who report that they are satisfied that their home is safe. |
72.1% |
Benchmarking/context to be confirmed. |
| Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them. |
58.6% |
Benchmarking/context to be confirmed. |
| Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them. |
73.6% |
Benchmarking/context to be confirmed. |
| Proportion of respondents who report that they agree their landlord treats them fairly and with respect. |
73.4% |
Benchmarking/context to be confirmed. |
| Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling. |
30.9% |
Benchmarking/context to be confirmed. |
| Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained. |
70% |
Benchmarking/context to be confirmed. |
| Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood. |
69.5% |
Benchmarking/context to be confirmed. |
| Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour. |
61.8% |
Benchmarking/context to be confirmed. |
