We have a duty to measure how satisfied our tenants are in line with the Social Housing (Regulation) Act 2023. Each year we must:
- take a representative sample survey of our tenants to gather performance against specific indicators
- publish the scores as our tenant satisfaction measures (TSMs)
The GOV.UK website provides more information about standards, requirements and TSMs for social landlords.
What we're doing
As a social landlord, we are responsible for around 13,200 tenant and 3,000 leasehold properties in the borough. Around 40,000 people live in these homes.
Our TSMs for 2023/24 are taken from:
- performance recorded between 1 April 2023 and 31 March 2024
- the results of nearly a thousand household surveys completed during fieldwork in December 2023 and January 2024
In future, we intend to provide contextual information such as benchmarking our performance against national and other London local authority landlords.
However, as this is the first year of recording and publishing TSMs, this information is not available yet. We will update this page with relevant information when it becomes avaliable.
