Universal health services

Hounslow Community Healthcare provides a range of services for children and adults who are:

• residents of Hounslow
• registered with a Hounslow GP surgery

You can find your closest GP surgery on the NHS website. You'll then need to contact them and register.

Audiology assesses hearing and balance disorders.

The children's audiology service in Hounslow Community Healthcare specialises in children’s hearing from 0 to 25 years old, depending on if they have an Education, Health and Care Plan (EHCP).

You can learn more about the children’s audiology service on the West London NHS Trust website.

For ages 2 to 18

The bladder and bowel team offers advice and support about bladder, bowel and toileting issues for children and young people aged 2 to 18 years.

Anyone can make a referral to this team.

You can learn more about the children’s bladder and bowel service on the West London NHS Trust website.

For ages 18 and over

If you are over 18 and have bowel or bladder issues, you should contact your GP. They are able to refer to the adult service.

You can learn more about the adult continence bladder and bowel service on the West London NHS Trust website.

Find a toilet: The Great British Public Toilet Map

The Great British Public Toilet Map is a free online service that helps you find a public toilet near you.

You can search by location, such as a public landmark (for example, Trafalgar Square or London Bridge), street name or postcode. The results will show you:

• where the toilet is
• which genders it is for
• whether it is accessible
• whether it has baby changing facilities
• whether there is a cost to use it

You can find a toilet near you by using the Great British Public Toilet Map website.

For ages 0 to 5

Our Family Hubs have speech and language therapists (SaLT) and occupational therapists (OT) available once a week for children aged 0 to 5 years.

These therapists can answer questions or provide information on how best to support your child’s communication, cognition and sensory development.

You can speak with a SaLT and an OT during:

• a ‘Stay and Play’ session, which is a fun and stimulating environment for parents and children (aged 0 to 5 years) to play together
• a ‘Meet a therapist’ session, which is open to children who have not already been referred to the NHS speech and language service, offering advice on how to support your child’s communication (Please note you can only attend these sessions if you have been referred by Family Hub or Children Centre teams.)

SaLTs and OTs are available at our Family Hubs on the following days:

• Family Hub Central (Lampton) - Wednesday
• Family Hub West (Feltham) - Wednesday
• Family Hub East (Brentford) - Monday

For ages 5 to 19

If your child is aged between 5 and 19 and you’re concerned about their development, you can speak to the special educational needs co-ordinator (SENCO) at your child’s education setting. The SENCO can advise about what support is available.

If your child has an EHCP

If your child has an EHCP, it might state that they require support from a SaLT, an OT or both.

Your child's school is responsible for providing the therapy listed in your child’s EHCP.

The NHS only provides this service if your child attends a specialist centre in a mainstream school. If your child attends a special school, the school employs SaLT and OT therapists.

The West London NHS Trust provides a range of mental and physical health services. These include both inpatient and outpatient services in several hospital and community sites throughout Ealing, Hammersmith, Fulham and Hounslow. They include:

• Ashford Hospital
• Charing Cross Hospital
• Ealing Hospital
• Teddington Urgent Treatment Centre
• West Middlesex Hospital

If you have private healthcare insurance, you may be able be able to access private medical facilities not on NHS sites.

In an emergency

In an emergency, phone 999 and ask for the ambulance service.

The operator will ask you what the problem is and where you are, including address and postcode. If you are unsure, they will be able to roughly see where you are using phone tracking. To be accurate, you can also use your what3words co-ordinates to help them find you.

You can download the what3words app by visiting your mobile phone’s app store or going to the what3words website.

For non-emergency advice

If you need general medical advice or are unsure where to go, telephone 111.

The operator will ask you questions about what is wrong and will be able to direct you to nearby healthcare services if necessary.

Only call 111 when it's not an emergency.

Young Hounslow Sexual Health provides information and support for parents and carers of young people with SEND. Subjects include: 

• relationships
• puberty
• sexual health

They can also provide:

• one-to-one support for young people in the community or at school
• training for professionals who are working with children and young people with SEND

They have a drop-in clinic for young people every Friday between 2pm and 4pm at the Heart of Hounslow Sexual Health Clinic. This will be in a confidential space where you can ask questions, get advice, and talk about experiences with one of the team members.

You can refer yourself to the service by email: younghounslowrse@turning-point.co.uk

You can also speak to a sexual health adviser at any of the borough’s sexual health clinics:

• Isleworth - Twickenham House, West Middlesex Hospital, TW7 6AF
• Hounslow - Heart of Hounslow, 92 Bath Road, TW3 3EL
• Feltham - Feltham Centre for Health, TW13 4GU (offers a young persons' walk-in session every Wednesday from 2pm to 4pm)

The Chelsea and Westminster Hospital website gives information on how to contact, find and book appointments at Hounslow's sexual health clinics.

Easy Read guides

• Young Hounslow sexual health guide - Easy Read (PDF)
• Menstruation guide - Easy Read (Mencap website)

The health visiting team in Hounslow provides support for all aspects of child health, development and parenting.

The service is available for families with children from zero to five years old.

You can learn more about the health visiting service on the West London NHS Trust website.