Pay your rent

There are many different ways to pay your rent.

We do not accept cash payments at Hounslow House or our housing offices. 

Direct Debit

Paying by Direct Debit is the easiest way to pay your rent.

With a Direct Debit, you simply instruct your bank to make a monthly payment to us for the cost of your rent. Once setup, this payment will then be made automatically on the same date every month, so there’s nothing else you need to do.

This makes life easy for you and there’s no chance you’ll forget to pay.

To set up a Direct Debit:

  • phone: 020 8583 4000

You can read more information about Direct Debit on the Direct Debit website.

Online

Using a credit or debit card

You'll need your 14-digit payment reference number, which you can find on any letter we've sent you about your rent.

Pay rent by credit or debit card

Using a prepaid allpay card

Pay rent by allpay card

On your smartphone or tablet

You can also download the allpay app to make payments easily on your smartphone or tablet:

If you're logging into allpay for the first time, you'll be asked to create an account. This gives you a username and password that you will need to use to login and make rent payments.

By phone

We can take your rent payment over the phone by credit or debit card:

  • phone: 0300 7906871

This call will cost no more than national rate calls to 01 or 02 numbers, from a landline or mobile.

We do accept payments by Diners Club, Electron or American Express.

In person at a Paypoint location

With your payment swipe card you can pay your rent at any Post Office. You can also pay at any shop or petrol station displaying the yellow PayPoint logo.

By online banking

You can make a payment through online banking using the following bank details:

  • NatWest Bank
  • Sort code: 60-11-18
  • Account number: 20364814

Please use your 14-digit rent account reference as your reference number. You can find this on any letter we've sent you about your rent.

At a Post Office

You can pay by cash or cheque at a Post Office if you have a rent card.

Take your rent card and payment to the Post Office and tell the counter assistant how much you want to pay.

By standing order

You can pay your rent by standing order through your bank or building society. The payments can be weekly, fortnightly or monthly.

If you need to pay rent arrears too, please contact us first.

You can get a standing order from your bank. You complete the form and hand it to your bank. Do not send it to us.

You will need to give our bank details, which are:

  • NatWest Bank
  • Sort code: 60-11-18
  • Account number: 20364814
  • Address:
    NatWest Bank
    275–277 High Street
    Hounslow
    TW3 1ZA

Each time we change your rent we will send you a new form, which you must fill in and take to your bank.

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