The teams who look after your estate are:
Caretaking
Your caretaking service provides a scheduled service to estates between:
- 6.30am and 3.45pm from Monday to Thursday
- 6.30am and 3.30pm on Friday
There is also a Sunday service on estates that require attendance for waste management.
Your caretaker is responsible for:
- waste management
- cleaning internal communal areas
- removing unauthorised items from communal areas
- reporting repairs needed in communal areas
- dealing with graffiti
- cleaning outside areas
- cleaning playgrounds and reporting problems
- carrying out health and safety checks, including fire safety, in communal areas
You are responsible for putting your rubbish and recycling in communal bins.
If you have any concerns or enquiries about caretaking, you can contact us by email or phone.
Grounds maintenance, grass, trees and plants
Our grounds maintenance team provides regular garden care to communal areas. They:
- cut the grass
- do weeding
- look after flowerbeds
- prune trees and remove hazards such as overhanging branches and unturned roots
- prune shrubs and do nuisance pruning in winter
- do garden maintenance for disabled or elderly people
This type of maintenance is seasonal and is sometimes affected by weather conditions.
If the grass in your communal area has not been cut, you can contact us by email or phone.
A note about Japanese Knotweed
Japanese Knotweed is a problem in many areas. If you suspect you have Japanese Knotweed on your property, please contact us by email or phone.
- Further information: Royal Horticultural Society website - Japanese Knotweed
Estate enforcement
Our estate enforcement officers:
- patrol your estate for criminal activity and anti-social behaviour
- identifiy abandoned vehicles and arrange for them to be removed
- deal with neighbourhood nuisances such as:
- fly-tipping
- littering
- dog fouling
- excessive noise
- other statutory nuisances
- identify graffiti and arrange its removal
- identify and report traveller incursions (if on housing or council land)
You can report many of these issues online or:
- email: estate.enforcement@hounslow.gov.uk
- phone: 0208 583 4141
Estate improvement
Our estate improvement officers look after communal areas and work with other teams to make your estate a clean and pleasant place to live.
They carry out regular estate inspections and welcome residents to join them.
You can contact the team to report an issue or suggest an improvement in a communal area.
Estate police officers
A team of four police officers provides a dedicated police presence for our housing estates.
The officers work together to cover the whole borough, with a focus on high-risk anti-social behaviour cases and criminal networks within estates. They work in partnership with our housing teams, ASB officers and wider agencies to:
- gain better control of ‘hot spot’ estates and improve community safety and safeguarding across the borough
- build the trust of tenants by showing a collaborative and professional response to prolific problems
- provide a direct link between the council and the police, supporting our neighbourhood teams and strengthening working relations across the borough
If you're experiencing criminal issues on your estate, please either:
- contact your housing officer, who works with the team regularly
- contact the team directly using the details below
The team does not work 24 hours a day. For an incident that's happening now, call 999 in an emergency or 101 in a non-emergency.
