We work to ensure that residents are not left disadvantaged by our actions. Where housing activities have disadvantaged residents, we will either fix the problem or (in certain circumstances) pay compensation.
How to claim compensation
We will assess whether a resident should be paid compensation as part of our complaints process.
If you wish, you can make a complaint.
Compensation may be offered at either stage of the two-stage complaints process. When you submit your complaint, please provide details of what went wrong and the impact that it had on you.
How we assess compensation
Compensation includes payments that are statutory (set out by law) and discretionary (decided by the council).
During the complaints process, we will ask what remedies you are seeking and take your individual circumstances into account.
We will set out any offer clearly, including what will happen and by when.
