You have the right to complain:
- if you have been refused a service
- if you are unhappy about the service you receive
If you want to complain:
Step 1
Tell the manager of the service, or contact the customer relations team.
Step 2
Explain what you are unhappy about and what you would like to happen to put it right
Step 3
We will contact you within three working days to talk about your complaint.
Step 4
You will receive a written response to your complaint in ten to 20 working days.
If you are not satsified
Contact the customer relations manager using the contact details below.
Before making a formal complaint, you may also wish to read the Adult social care statutory complaints policy (PDF).
To make a comment or give a compliment
You can let us know we're doing a good job or give us general feedback using the contact details below.
Complaints about other services
You may wish to report an issue such as a missed bin collection, flytipping or noise nuisance.
Or, you may wish to make a complaint about council services outside of social care, including:
- rubbish and recycling
- Council Tax
- schools
- housing
- services delivered by partners
See: Customer services: Complaints and comments
Contact:
- online:
- by email: complaints.crt@hounslow.gov.uk
- by phone: 020 8583 3333
- by post to the address below
Customer Relations Team
London Borough of Hounslow
Hounslow House
7 Bath Road
Hounslow
TW3 3EB
